Privacy Policy

V-Glow Skill Development Center ("V-Glow", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit or use www.vglow.co.in and our related services.

1. Information We Collect

a. Personal Information

We may collect personal information when you:

• Register or create an account
• Enquire about courses or services
• Book consultations
• Submit forms
• Upload documents (such as resumes)
• Use AI-based tools or learning services

This may include:

• Name
• Email address
• Phone number
• Educational or professional details
• Uploaded documents or text content

b. Usage & Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Log and diagnostic data

This information is used solely for analytics, platform improvement, and security.

2. How We Use Your Information

We use collected information to:

• Deliver and improve our educational and AI-enabled services
• Communicate regarding enrolments, updates, and support
• Provide personalised learning and career guidance
• Analyse website usage and improve performance
• Maintain platform security and prevent misuse

Uploaded documents and content may be processed using automated systems, including artificial intelligence tools, solely to provide the requested service. V-Glow does not claim ownership of user-uploaded content and does not use such content to train public or third-party AI models without explicit consent.

We do not sell or rent your personal information to third parties.

3. Data Storage, Retention & Security

We implement reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, loss, or alteration.

Data Retention:

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer required, we take reasonable steps to securely delete or anonymise it.

While we follow industry-standard security practices, no online system is completely secure, and we cannot guarantee absolute security of data.

4. Sharing of Information

We may share information only:

• With trusted service providers (hosting, analytics, communication tools) strictly for operational purposes
• When required by law, regulation, or valid legal process

All third-party partners are contractually bound to confidentiality and data protection obligations.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Understand usage patterns
• Enhance user experience

You may disable cookies through browser settings, though some features may not function optimally.

6. User Rights

You may request to:

• Access your personal information
• Correct inaccurate data
• Request deletion of data (subject to legal and operational constraints)

Requests can be made by contacting shibumathew@vglow.co.in.

7. Children's Privacy

Our services are intended for individuals aged 13 years and above. If we become aware that personal information of a child below 13 years has been collected without verifiable parental consent, we will take steps to delete such information promptly.

8. Third-Party Links

Our website may contain links to external websites or tools. V-Glow is not responsible for the privacy practices or content of third-party sites.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the updated policy.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:
📧 shibumathew@vglow.co.in